These Terms and Conditions (“Terms”) and the policies referred within it govern your purchase of our products (“Products”) and use of our Site. By using (“Site”) and purchasing our Products, you are contracting and entering into these Terms with Hair Anatomy UK whose registered office is at Hair Anatomy UK, Lytchett House, 13 Freeland Park, Wareham Road, Poole, Dorset, BH16 6FA. Where applicable, “Hair Anatomy UK”, “we”, “us” and “our” shall refer to Hair Anatomy UK and “you” or “your” shall refer to the user of the Site.
By using the Site, you represent and warrant that you are at least 18 years old or are using the Site under the supervision and with consent of a parent or guardian.
If you place an order for our products and use our Site, you agree to be bound by these Terms. If you do not agree to these Terms, do NOT place orders on or use our Site. By accessing or using any part of the Site, you agree to be bound by these Terms.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

By agreeing to these Terms, you represent that you are at least 18 years old and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services. We reserve the right to terminate or restrict your access to the Site or any part of it and its features at any time for any reason, without prior notice to you.
We reserve the right to change, modify, add, or remove any part of these Terms at any time in our sole discretion and without any prior notice to you. It is your responsibility to check these Terms for any changes whenever you use the Site. By continuing to use the Site or placing orders after the posting of changes, you accept and agree to any such changes.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your data (not including credit/debit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit/Debit card information is always encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
All Product prices on the Site are in pounds sterling and include the applicable VAT. The customs duty is excluded from the Product price. We reserve the right to change our prices from time to time and without notice.
All prices are exclusive of delivery charges or handling fees, which are added to the total cost of the order and displayed to you during checkout. The applicable delivery charges will be determined by the delivery option chosen by you.
We make reasonable efforts to display, as accurately as possible, the colours of our Products that appear or are offered for sale on the Site. However, because the actual colours you see will depend on your monitor, we cannot guarantee that your monitor's display of any colour will be an accurate depiction of the colour of the Product you select to purchase.
While we strive to provide accurate information on the Site, errors, inaccuracies or omissions that relate to pricing, product descriptions, availability, offers and any other information or materials on the Site may occur. We reserve the right to correct any errors, inaccuracies or omissions and to change or modify any information or cancel orders if any information on the Site is inaccurate at any time, without prior notice, including after your order has been submitted.
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.


We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e‑mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more detail, please review our Returns Policy.
In order to place an order or access certain features or services available on the Site, you will have the option to create a (“User Account”), including creating a unique password. You may not use another person's account or password without that other person's express permission.
You are solely responsible for protecting the confidentiality of, and keeping safe, your User Account password, as well as for any activity that occurs within your User Account. In no event shall we be liable for any loss, theft or fraudulent use of your User Account. You agree to immediately notify us of any unauthorised use of your User Account or password, or any other breach or threatened breach of the Site's security.
We reserve the right to terminate accounts in our discretion including, without limitation, if we believe that you have breached these Terms or your conduct violates applicable law or is harmful to our interests.
You may terminate your account at any time for any reason by following the instructions within the Site or by contacting us as described in the “Contact Us” section below.
Unless otherwise agreed with us in advance or required by law, you will not be entitled to claim compensation from us for any loss or costs incurred with the termination of your account.
You can place an order to purchase Products by following the on-screen prompts after clicking on the item you wish to purchase. You will have an opportunity to check and amend your order up until the point at which you place your order by clicking the “Place Order” button.
You may use the payment methods specified on the Site from time to time, which may include Visa, Mastercard, Paypal, Klarna, Clearpay, Google Pay, Apple Pay and online banking. Depending on the method chosen, separate and additional terms and conditions of a payment provider may apply and you may be required to enter further details on their website before you can complete your order.
Once you have placed your order, we will process your order and send a message to the email address you provided at checkout confirming receipt of your order and containing the details of your order (“Order Confirmation”). The Order Confirmation and/or the charging of your credit card or other payment method is only confirmation that we have received your order and not that we have accepted it.
Our acceptance of your order and completion of the contract between us will take place when we dispatch the Product(s) to you. Your card will be charged at the time of order unless you selected a pay later service (which is only available in certain countries) in which case your card will be charged at the time of shipment.
By making an offer to purchase our Products, you expressly authorise us to perform credit checks to authenticate your identity, validate your credit/debit card, obtain an initial credit/debit card authorisation and authorise individual purchase transactions.
In some cases, we may not be able to accept an order and will need to cancel it. For example, because a Product is out of stock, we have identified an error in the price or description or we have been unable to obtain authorisation for your payment. We reserve the right to cancel or suspend any transaction we suspect is fraudulent or has been made for commercial purposes. Should we cancel your order, no charge will be made to your credit card and, in the event that we have already taken payment, a full refund will be made to your original payment method.
You are responsible for ensuring that all information provided during the ordering process is correct. If you detect an error in your order after the completion of the payment process, you should immediately contact us to correct the error. Should any information be missing or incorrect and prevents any shipment or deliveries or customs clearance, we will not be responsible and will not offer any compensation.
Before you submit your order, you will be given various delivery options to choose from with estimated delivery times and dates, depending on the delivery address.
Delivery times are indicated on the Site and may vary depending on the availability of the Products ordered. Delivery times are expressed in working days and correspond to the average time for preparation and delivery of the order to the delivery address.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our Service may include materials from third-parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms.
You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website.
You may not use a false e‑mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

Your submission of personal information through the store is governed by our Privacy Policy. To view our Privacy Policy click here.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.


We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.
You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hair Anatomy UK, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.


You agree to indemnify, defend and hold harmless Hair Anatomy UK and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

In the event that any provision of these Terms is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes.

These Terms are effective unless and until terminated by either you or us. You may terminate these Terms at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.
If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms).
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
These Terms, together with any legal notices published on the Site shall constitute the entire and only agreement between you and us concerning the use of the Site and supersedes all prior terms, agreements, discussions and writings regarding the subject matter.
If any provision of these Terms is found to be unenforceable, that provision shall not affect the validity of the remaining provisions of these Terms which shall remain in full force and effect.
No waiver of any term of these Terms shall be deemed a further or continuing waiver of such term or any other term. Our failure to assert any right or provision under these Terms shall not constitute a waiver of such right or provision.
These Terms are governed by and will be construed in accordance with the laws of England and Wales. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the English Courts.

You can review the most current version of the Terms at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at